Privacy policy

Privacy Policy

Company: Harsim Agro Tech Pvt. Ltd. (Brand: True Oils)
Website: www.trueoils.in
Effective Date: February 2026

Customer Support: feedback@trueoils.in · +91 8729 000601
Marketing & PR: marketing@trueoils.in · +91 7527-056979
Grievance Officer: Dr. Simmi Gupta, Director

Harsim Agro Tech Pvt. Ltd., trading as True Oils ("we", "us", "our"), is committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, share, and protect your personal data when you visit www.trueoils.in or place an order with us, in accordance with the Information Technology Act 2000, the IT (Reasonable Security Practices) Rules 2011, and the Digital Personal Data Protection Act 2023. By using our website, you consent to the practices described in this policy.

1. Data Controller

Harsim Agro Tech Pvt. Ltd.
D-95, Industrial Focal Point, Chanalon, Kurali, SAS Nagar, Mohali, Punjab – 140103
Email: feedback@trueoils.in | Phone: +91 8729 000601

2. What Data We Collect

2.1 Data You Provide Directly

Full name and delivery / billing address (city, state, PIN code)
Email address and mobile number
Order details and product selections
Messages or queries via email, contact forms, or WhatsApp (+91 8729 000601)
Feedback, reviews, or complaints submitted to us

2.2 Data Collected Automatically

IP address and approximate geographic location
Browser type, version, language, and device/OS information
Pages visited, session duration, navigation path, and exit page
Referring URL and on-site search terms
Cookie identifiers and session tokens

2.3 Data from Third-Party Tracking Tools

Google Analytics (Google LLC):

Collects anonymised usage data: pages viewed, session duration, traffic sources, device info
Data processed by Google LLC; may be transferred to servers outside India
Opt-out: tools.google.com/dlpage/gaoptout
Privacy: policies.google.com/privacy

Facebook Pixel & Instagram Pixel (Meta Platforms, Inc.):

Tracks actions on our website (pages viewed, products viewed, add-to-cart, purchases) to measure ad effectiveness and enable retargeted advertising on Facebook and Instagram
Data processed by Meta Platforms Inc.; may be transferred outside India
Opt-out: facebook.com/settings (Ad Preferences)
Privacy: facebook.com/privacy/explanation

⚠ By using our website, you consent to data collection by these third-party tools. You may opt out using the links above or by disabling cookies in your browser settings.

2.4 Communications Channel Data

WhatsApp: If you contact us or opt in to receive updates on WhatsApp, we store your number and conversation history
SMS: Your mobile number may be shared with our logistics partner for delivery status updates
Push Notifications: If you enable push notifications, we collect a browser/device token; you may disable this in browser settings at any time

2.5 Payment Data

We do NOT collect, store, or process card numbers, UPI IDs, net banking credentials, or any payment instrument data
All payment data is handled exclusively by Razorpay Software Pvt. Ltd. (PCI-DSS Level 1 certified)
By completing payment via Razorpay, you also accept their Terms (razorpay.com/terms) and Privacy Policy (razorpay.com/privacy)

3. How We Use Your Data

3.1 Order Fulfilment

Processing, confirming, packing, and dispatching your order
Sending order status, dispatch confirmation, and delivery updates via email and/or SMS
Sharing your name, address, and phone number with our courier partner for delivery only

3.2 Customer Support

Responding to queries, complaints, or replacement requests via email, phone, or WhatsApp
Maintaining interaction records to provide consistent support

3.3 Marketing Communications

Sending promotional emails, WhatsApp messages, or push notifications — only if you have explicitly opted in
Running retargeted advertising on Facebook/Instagram using Meta Pixel data
You may opt out at any time: email feedback@trueoils.in, reply STOP to WhatsApp, or disable push notifications

3.4 Website Improvement

Analysing anonymised Google Analytics data to improve content, navigation, and product pages
A/B testing layouts and content to improve your shopping experience

3.5 Legal and Compliance

Retaining order, GST, and financial records as required under Indian law
Responding to lawful requests from courts, government authorities, or law enforcement
Detecting and preventing fraudulent transactions or platform misuse
Complying with Razorpay Payment Aggregator Guidelines including grievance response within 5 business days

4. Cookies

Essential cookies: Required for cart and checkout functionality (Shopify); cannot be disabled without breaking checkout
Analytics cookies: Google Analytics (_ga, _gid) collecting anonymised usage data
Marketing cookies: Meta Pixel tracking conversions from Facebook/Instagram campaigns
Preference cookies: Remembering your settings across sessions

Manage cookies via your browser settings. Disabling essential cookies will prevent checkout from working.

5. Data Sharing

We do not sell, rent, or trade your personal data. We share it only as follows:

Courier/logistics partner: Name, address, phone for delivery only
Razorpay Software Pvt. Ltd.: Transaction and payment processing
Shopify Inc.: As website host/e-commerce platform (shopify.com/legal/privacy)
Google LLC: Anonymised analytics via Google Analytics
Meta Platforms Inc.: Conversion data via Facebook/Instagram Pixel
Government or regulatory authorities: When required by law or court order
Professional advisors: Accountants, lawyers bound by confidentiality obligations

6. Data Retention

Order records: Minimum 7 years (GST Act and Indian accounting law)
Customer support records: 2 years from last interaction
Marketing opt-in records: Until you withdraw consent
Analytics data: Per Google Analytics settings (typically 26 months)

Request deletion anytime by writing to feedback@trueoils.in. We will respond within 30 days, subject to legal retention obligations.

7. Data Security

Website runs on Shopify's SSL/TLS encrypted platform (HTTPS)
Payments processed on Razorpay's PCI-DSS Level 1 infrastructure; we never handle your card/UPI details
Access to customer data restricted to authorised personnel only

No online system is 100% secure. Please use strong passwords and avoid sharing sensitive information over unsecured channels.

8. Cross-Border Data Transfers

Shopify (Canada), Google (USA), and Meta (USA) may process your data on servers outside India. By using our website, you consent to this. We engage only with providers maintaining appropriate data protection standards.

9. Your Rights

Access: Request a copy of your personal data we hold
Correction: Ask us to correct inaccurate information
Erasure: Request deletion of your data, subject to legal obligations
Withdraw Consent: Opt out of marketing or data processing at any time
Grievance Redressal: Lodge a complaint with our Grievance Officer

To exercise any right, write to feedback@trueoils.in with subject "Data Rights Request". We will respond within 10 business days.

10. Children's Privacy

Our website is not directed at persons under 18. We do not knowingly collect data from minors. If you believe we have inadvertently done so, contact feedback@trueoils.in immediately and we will delete it promptly.

11. Grievance Officer

Dr. Simmi Gupta — Director & Grievance Officer
Harsim Agro Tech Pvt. Ltd., D-95, Industrial Focal Point, Chanalon, Kurali, Mohali, Punjab – 140103
Email: feedback@trueoils.in | Phone: +91 8729 000601

We will acknowledge grievances within 48 hours and resolve within 5 business days.

12. Changes to This Policy

We may update this policy from time to time. Changes will be posted on www.trueoils.in with a revised effective date. Continued use of the website after any update constitutes acceptance of the revised policy.

Effective: February 2026 · Harsim Agro Tech Pvt. Ltd. · www.trueoils.in
Customer Support: feedback@trueoils.in · +91 8729 000601